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Zendesk

Use Testiny as your test management tool for Zendesk. Testiny offers a link-based integration with built-in link templates into Zendesk — you can easily create and link issues from Testiny with just simply copying the issue link.

Configuration​

To configure a new integration, you need to have administration privileges in Testiny. Go to Settings > Integrations and click on the 'Add' button for Zendesk. A side panel will open where you first configure the integration.

To configure the integration, you only need to set the two following fields:

  • Link for Browsing
    Set this link to the item list of your tool. On browsing items from Testiny, a new browser window with this URL will be opened.

    Copy the link to the Zendesk project you want to integrate with and paste it into the field in Testiny. The link might have the following format:

    https://your-company.zendesk.com/agent/dashboard

  • Link for Item Creation
    Set this link to the item creation form of your tool. On creating am item from Testiny, a new browser window with this URL will be opened.

    For Zendesk, to open the create dialog the link will look similar to the following example:

    https://your-company.zendesk.com/agent/tickets/new/1

Then click "Continue" to navigate to the "Projects" tab, where you can define the scope of the integration for your Testiny projects:

  • All projects
    By default, the integration is configured for all existing and future projects of your Testiny organization.
  • Only specific projects
    If you want to configure an integration for specific Testiny projects only, select this option. Now you can select for which projects you want to enable th is integration.
  • For defects, for requirements or both
    You can also define if you want to use this integration for defects only, for requirements only, or for both.

Using the Zendesk Integration​

The integration with Zendesk allows users to create and link issues in Zendesk from Testiny. Issues can be created or linked to test cases, test runs and test results and can be viewed in Testiny.

Creating or linking Zendesk Issues​

The integration with Zendesk allows users to create and link issues from Testiny. Issues can be created or linked to test cases, test runs and test results and can be viewed in Testiny.

Within Testiny, you can link test runs and executions to Zendesk issues. If you find a bug during your tests, you can create an issue in Zendesk by clicking the link in Testiny to the create dialog, creating an issue and then copying the issue link into Testiny. It is also possible to link requirements to test cases or create requirements from Testiny to build up your test coverage matrix.

Zendesk issues can be created (or linked to) in Testiny from the following entities:

  • Test cases
    It is possible to link requirements to test cases or to create a requirement and linking it to the test case.

  • Test runs and test executions
    Testiny provides the ability to create defects (or link an existing issue) from a test run or a test execution.

When creating a requirement or a defect in Testiny, a dialog will appear. First, click the link that opens the create dialog. Create an issue and then copy the issue link into the dialog in Testiny.

When linking a requirement or a defect, a dialog will open where you can navigate to the list of issues. Then copy the issue link into the dialog in Testiny.

Accessing Zendesk Issues in Testiny​

Connecting Zendesk with Testiny allows you to directly look up and access Zendesk issues.
For further details on linked issues, the issue can be opened directly from Testiny by clicking the issue ID. Testiny supports issue links in various places:

  • Test cases
  • Test runs
  • Test results

If you have any further questions, need to get assistance, or want to leave feedback, either create a topic in our forum, use Testiny’s built-in feedback system or simply write us an email to: [email protected].